Privacy Policy

Zentum Pty Ltd - Last updated: March 2026

1. Who we are

Zentum Pty Ltd ("Zentum", "we", "us", "our") is a commercial growth consultancy based in Melbourne, Australia. This privacy policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. What information we collect

We collect personal information that you provide directly to us through our website, forms, and communications. This includes:

Contact information such as your name, email address, phone number, and company name.
Business information such as your role, company website, and approximate annual revenue.
Diagnostic information such as your responses to our Commercial Clarity Scorecard, which captures self-assessment ratings about your firm's commercial capability across five dimensions.
Consultation information such as details you provide in pre-consultation forms, including your commercial challenges, previous approaches, and desired outcomes.
Website usage data such as pages visited, time on site, and referring sources, collected through standard analytics tools.

3. How we collect information

We collect personal information when you:

Complete the Commercial Clarity Scorecard on our website.
Book a consultation through our calendar booking system.
Fill out a contact or enquiry form on our website.
Subscribe to our email communications.
Correspond with us via email, phone, or social media.
We do not collect personal information from third parties without your knowledge or consent.

4. Why we collect information

We collect and use your personal information for the following purposes:

To deliver your personalised scorecard results and diagnostic report.
To send you relevant follow-up content based on your scorecard results, including a series of practical emails tailored to your firm's specific situation.
To facilitate and prepare for strategy consultations.
To manage our client relationships and engagement pipeline.
To improve our services and the content we produce.
To comply with legal obligations.

5. Email communications

When you complete the Commercial Clarity Scorecard, you will receive a personalised results email followed by a series of up to 7 emails over approximately 21 days. These emails deliver practical, actionable steps related to your scorecard results. You can unsubscribe from these emails at any time by clicking the unsubscribe link included in every email.

We do not send unsolicited marketing emails to contacts who have not engaged with our website or services.

6. How we store and protect your information

Your personal information is stored securely using industry-standard platforms and practices:

Contact and diagnostic data is stored within our customer relationship management platform (GoHighLevel), which maintains SOC 2 Type II compliance and encrypts data at rest and in transit.
All data transmitted between our systems uses HTTPS/TLS encryption.
Access to your personal information is restricted to authorised Zentum team members who require it to deliver our services.
We do not store sensitive financial information such as credit card numbers, bank account details, or government-issued identification numbers.

7. Who we share your information with

We do not sell, trade, or rent your personal information to third parties.
We may share your information with the following service providers who assist us in operating our business, only to the extent necessary to deliver our services:
Our customer relationship management platform for managing contacts, email delivery, and scheduling.
Our website hosting platform for delivering the website experience.
Analytics tools for understanding website usage patterns.
All third-party service providers are required to protect your information in accordance with their own privacy policies and applicable privacy laws.
We may also disclose your information if required by law or in response to a valid legal process.

8. Your rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate, incomplete, or outdated information.
Request deletion of your personal information, subject to any legal obligations we may have to retain certain records.
Opt out of email communications at any time.
Lodge a complaint if you believe your privacy has been breached.
To exercise any of these rights, contact us using the details in Section 11 below.

9. Cookies and analytics

Our website uses cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. These may include:
Essential cookies that enable core website functionality.
Analytics cookies that help us understand website traffic and usage patterns.
You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.

10. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the "Last updated" date revised accordingly. We encourage you to review this page periodically.

11. Contact us

If you have any questions about this privacy policy, wish to access or correct your personal information, or want to make a complaint, please contact us